VOICE COMMITTEE

NEW SURVEY

Share your experience

VOICE is working to make the child support system more empathetic, inclusive, and equitable. Our job is to hear from you, and share your experiences with decision-makers. 

VOICE uses real customer experiences to help improve services statewide. Over the years, some child support policies have had unfair results for some people. We work to make sure every decision considers the needs of all parents using our services.

VOICE aims to:

  • Amplify real experiences, especially those from underrepresented and disadvantaged communities
  • Have authentic conversations and make sure decision-makers use real data
  • Educate child support offices on how best to serve every Californian

Activities

  • Customer awareness training in child support offices

  • Ongoing statewide customer engagement efforts

  • Meet with community service organizations to understand California’s diverse needs

Frequently Asked Questions

1. What is VOICE?

VOICE is a group of California child support workers dedicated to making the child support system easier to understand, more helpful, and better at meeting your needs.

2. How will VOICE affect me?

VOICE sets up ways to tell us about your experiences when you use the child support program. By understanding what works well and what doesn’t, we can improve services for everyone.

3. What does VOICE do?

VOICE listens to you. We will use your input to train our offices to provide services in more sensitive and respectful ways.

4. Why does this matter?

When we better understand your needs, we can offer better services and support.

5. How can I share my feedback?

We want to hear from you! Your experiences and ideas can help us understand what you need. Watch for surveys on this page and opportunities to share your thoughts with us.

6. Can VOICE answer questions about my case?

For privacy reasons, questions or concerns about your case should be directed to the child support agency handling your case. For more information about your case, please visit Customer Connect or call 1-866-901-3212.