Contact Us

I do not have a case with Child Support Services 

If you are thinking about child support and need to get a court order, or if you have a court order already that needs to be enforced, you have several options to contact us:

1-866-901-3212  

  • This is an automated phone service
  • You can choose from options that will direct you to an employee at a call center or a caseworker at your local county
  • Various language options are available
  • Depending on call loads, this can sometimes be a time-consuming option

Local Offices 

  • You can always walk into your local child support agency and ask to speak to a caseworker
  • Find your local agency here

Frequently Asked Questions 

  • There is a page on this website that answers some of the most commonly asked questions
  • Visit it here

Family Law Facilitators 

  • Every county has a Family Law Facilitator that can assist with legal matters at low or no cost
  • Find yours here, on your county’s website, or in or near the county courthouse

Outside the United States

  •  In many cases, child support orders can be obtained and enforced internationally
  • Call 1-408-273-0073 for more information if you or the other parent lives outside the U.S.

I have a case with Child Support Services 

Customer Connect: 1-866-901-3212

This is an automated phone service that offers several options, including:

  • Making a payment over the phone
  • Using the Customer Connect self-service portal
  • Speaking with your caseworker
  • Depending on call loads, this option can be time-consuming

Self-Service Options (Available 24/7):

Customer Connect Online

  • Access Customer Connect, your Self-Service Account Portal
  • Check all your child support case information
  • See your payment history
  • Update your contact information
  • E-Communications – set up an account to email your agency directly and receive notifications and alerts about your case
  • Login requires your Participant ID Number and Personal Identification Number (PIN)

Frequently Asked Questions (FAQs)

General Phone Numbers

  • Outside the United States: 1-408-273-0073
  • Hearing Impaired TTY: 1-866-399-4096

Employer Resource Center: 1-888-898-1743

  • Update or verify company information

State Disbursement Unit (SDU): 1-866-901-3212 (Option 1)

  • Set-up electronic payments
  • Verify payments have been received
  • General questions
  • Employer payment options
  • Contacts for resolving employer payment issues
  • Set-up Direct Deposit or Electronic Payment Card (EPC)
  • Way2Go Electronic Payment Card Customer Service (call 1-844-318-0740)

SDU Mailing Address:

CA SDU
P.O. Box 989067
West Sacramento, CA 95798-9067

California Child Support Services:  1-866-249-0773

  • Release of hold on driver’s license or professional license
  • Release of hold on passport
  • Tax intercept or bank levy information
  • Administrative review process for private child support cases
  • Parentage Opportunity Program

Mailing Address:

Department of Child Support Services
P.O. Box 419064
Rancho Cordova, CA 95741-9064

Click on button to get online case information.
Click on button to calculate child support.
Click on button to make a payment.
Click on button to apply for services.
Click on button to access frequently asked questions.

Small Business/Disabled Veteran Business Enterprise Advocate

The Small Business/Disabled Veteran Business Enterprise Advocate will assist procurement and contract staff in identifying small businesses and Disabled Veteran-owned businesses that can provide required commodities or services.  All procurement and contracting staff will demonstrate a “good faith effort” by attempting to satisfy procurement and contracting needs through certified small businesses or Disabled Veteran Business Enterprises prior to contacting other resources.  Qualifying vendors should email the advocate below with a description of the services/goods offered and the vendor will be added to the California Child Support Services vendor pool database. In the event that Child Support Services has a need for your services/goods, we will refer to our small business database and invite you to participate in those solicitations. If you have not already done so, please register on Cal eProcure.

Advocate Email: DCSSSBandDVBEAdvocate@dcss.ca.gov    Please note: This email does not respond to case specific emails. For assistance with your child support case please contact your local child support agency.

Advocate Phone: (916) 464-5268

Click the Small Business/Disabled Veteran Business Enterprise Advocate link for more information.