Online Case Information

Please Note:

Customer Connect may be used to make a payment. However, to set up payments or update payment information, please visit the State Disbursement Unit website. 

Customer Connect 

Customer Connect is California Child Support’s self-service platform, giving you 24-7 access to the information you need about your case.

Our secure, self-service website allows you to contact your caseworker, receive reminders and updates, see your payment history and other information, update your contact information and change your log-in credentials any time, from anywhere.

You will need your Social Security number or Participant ID to log in, and will need to create a Personal Identification Number (PIN).  Customer Connect will take you through the process of obtaining a PIN when you register for the first time. 

The process is simple.  For reference, you can download an instructional flyer (English | Spanish | Accessible)  and the video below walks you through the process, giving you a look at how Customer Connect works:



You can also call the Customer Connect toll-free automated phone system and access your account information 24 hours a day, seven days a week. It’s easy, fast, and ready when you are.

Call 1-866-901-3212 toll-free (within the U.S.)
Call 1-408-273-0073 (outside the U.S.)
Call TTY 1-866-399-4096 toll-free