Online Case Information

Customer Connect 

Customer Connect is California Child Support’s self-service platform, giving you 24-7 access to the information you need about your case.

Our secure, self-service website allows you to contact your caseworker, receive reminders and updates, see your payment history and other information, update your contact information and change your log-in credentials any time, from anywhere.

You will need your Social Security number or Participant ID to log in, and will need to create a Personal Identification Number (PIN).  Customer Connect will take you through the process of obtaining a PIN when you register for the first time. 

The process is simple.  For reference, you can download an instructional flyer and the video below walks you through the process, giving you a look at how Customer Connect works:

 

 

You can also call the Customer Connect toll-free automated phone system and access your account information 24 hours a day, seven days a week. It’s easy, fast, and ready when you are.

Call 1-866-901-3212 toll-free (within the U.S.)
Call 1-408-273-0073 (outside the U.S.)
Call TTY 1-866-399-4096 toll-free