Online Case Information

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Please Note:

Customer Connect may be used to make a payment. However, to set up payments or update payment information, please visit the State Disbursement Unit website 

Customer Connect

Customer Connect is California Child Support’s self-service platform, giving you 24-7 access to the information you need about your case.

Our secure, self-service website allows you to contact your caseworker, receive reminders and updates, see your payment history and other information, update your contact information and change your log in credentials any time, from anywhere.

You will need your Participant Identification (also called a PAR ID) number to log in, and will need to create a Personal Identification Number (PIN).  Customer Connect will take you through the process of obtaining a PIN when you register for the first time.

The process is simple.  For reference, you can download an instructional flyer (English | Spanish)  and the video below walks you through the process, giving you a look at how Customer Connect works:

 

English 

Spanish 

 

You can also call the Customer Connect toll-free automated phone system and access your account information 24 hours a day, seven days a week. It’s easy, fast, and ready when you are.

Call 1-866-901-3212 toll-free (within the U.S.)
Call 1-408-273-0073 (outside the U.S.)
Call TTY 1-866-399-4096 toll-free

 

Click on button to get online case information.
Click on button to calculate child support.
Click on button to make a payment.
Click on button to apply for services.
Click on button to access frequently asked questions.