ONLINE CASE INFORMATION
Customer Connect may be used to make a payment. However, to set up payments or update payment information, please visit the State Disbursement Unit website
Customer Connect is California Child Support’s self-service platform, giving you 24-7 access to the information you need about your case.
As of August 15th, you will need your Participant ID (PAR ID) to register or log in. Your PAR ID can be found on most letters sent from California Child Support Services to case participants, usually at the top of the page.
Our secure, self-service website allows you to contact your caseworker, receive reminders and updates, see your payment history and other information, update your contact information and change your log in credentials any time, from anywhere.
You will also need to create a Personal Identification Number (PIN). Customer Connect will take you through the process of obtaining a PIN when you register for the first time.
The process is simple. For reference, you can download an instructional flyer and the video below walks you through the process, giving you a look at how to sign up for Customer Connect:
You can also call the Customer Connect toll-free automated phone system and access your account information 24 hours a day, seven days a week. It’s easy, fast, and ready when you are.
Call 1-866-901-3212 toll-free (within the U.S.)
Call 1-408-273-0073 (outside the U.S.)
Call TTY 1-866-399-4096 toll-free