FREQUENTLY ASKED QUESTIONS

The child support office in your county or region can provide the following services:

• Establishing legal parentage (who is legally responsible for the child)
• Locating parents
• Requesting child support orders from the court at no cost to you
• Requesting medical support orders from the court at no cost to you
• Changing the amount due in child support orders
• Collecting and sending child support payments
• If needed, enforcing child and spousal support orders

Learn more in our Quick Tip video below: 

Child support offices cannot:

• Handle custody or visitation matters
• Handle divorces
• Get or enforce restraining orders
• Establish spousal support orders

Learn more in our Quick Tip video below:

Child support amounts are based on a review of both parent’s monthly income and the amount of time the child spends with each parent.

The Child Support Commissioner or Family Law Judge sets the amount of a child support order.

All income is taken into consideration and can be money, property or services, including:

• Wages from a job
• Tip Income
• Commissions
• Bonuses
• Independent contractor income
• Unemployment benefits
• Disability and worker’s compensation payments
• Department of Veteran Affairs disability payments
• Interest Income
• Dividend Income
• Rental Income
• Social Security or pensions
• Any payments that become due such as lottery winnings and insurance payouts

Watch our Quick Tip video below to learn more:

Yes, health insurance must be included in any child support order for all cases. If health insurance is not immediately available, the court will order both parents to provide insurance when it does become available.

Watch our Quick Tip video to learn more:

Under California law, you pay child support until the child turns 18, or 19 if the child is unmarried and still attending high school full time. Under special circumstances, the court may order child support to continue after the child is an adult.

If past-due support (called arrears) is still owed, the child support agency handling your case may continue to enforce collection until the balance including interest is paid in full.

Child support case information is confidential and not open to the public. However, all documents in court files or county recorder files are public records and can be viewed by the general public.

If you have a child support order that was set by a court but have not asked a local child support agency for help enforcing the order, that case is called “private”. Please note that private cases do not automatically go to Child Support Services once a court order is filed.

In private cases, the State still processes the payments made by withholding wages through the employer of the parent paying support.

If you have a private case and want help, either with enforcement or with keeping track of your payments to prove your compliance, you have the right to open a case with Child Support Services.

Watch our Quick Tip video below to learn more:

Yes. It is a good idea to open a case, whether you are the parent paying or receiving child support. Your caseworker will keep records, direct you to other resources that might benefit you, and be able to assist you if your situation changes. Child support can be complicated, and your local agency is there to help you navigate the system.

If you are receiving child support and do not receive public cash assistance, there is an annual fee of no more than $35 to cover costs. If you are the one who will be paying child support, all of the services are free.

Child support orders can be enforced anywhere in the United States, and in many foreign countries. Contact your local child support agency if you or the other parent moves after a child support order is filed, or if you need to file an interstate case.

It is illegal for a state to change another state’s court order.

Watch our Quick Tip video below to learn more: 

For international participants in a child support case, the contact number is 1-408-273-0073.

Under federal law, California Child Support Services is required to charge a yearly service fee for certain cases. If the fee applies to you, you will receive a fee notice in October for each case to which the fee applies.  This annual fee is $35 on cases that received payments equal to or more than $550.

We have a committee dedicated to hearing about our customers’ experiences, needs, and ideas to help improve our services. Visit our Voice Committee page for more information.

To be sure families get their money faster and more safely.

Yes, you should visit our State Disbursement Unit page and enroll in direct deposit or the Electronic Payment Card program. If you don’t pick one or the other, you will automatically be mailed an Electronic Payment Card.

As soon as possible. 21 days from the date on the official notice that you received by mail you will be sent an Electronic Payment Card.

Both save money and time. These are the safest ways to receive payments.

• Keep more of your money, no check cashing fees, no lost or stolen checks
• Easy access to your money through ATMs and stores across the country
• Safer than carrying cash and no waiting for checks to arrive by mail
• You can get your money during emergencies or when you travel away from home

Direct Deposit

• Payments are deposited directly into your checking or savings account

Electronic Payment Card

• Looks and works like a pre-paid debit card, but is insured just like money in a bank account
• Use the card anywhere Mastercard is accepted with extra security and chip technology
• No bank account needed
• No social security number required
• Withdraw cash free at any MoneyPass location

Visit our State Disbursement Unit page, log in using your participant ID and date of birth (DOB), then sign up for direct deposit.  

Visit the State Disbursement Unit page, log in using your participant ID and date of birth (DOB), then sign up for the Electronic Payment Card program.

The GoProgram is the provider of the Electronic Payment Card. The new Electronic Payment Card is also called the Way2Go Card and is much safer than many other government payment cards.

Probably because the information arrived after the card was mailed. If you already signed up for direct deposit, and received a confirmation, go ahead and shred the Electronic Payment Card.

• How to activate payment card online
• How to activate payment card online (Accessible)
• Cómo activar la tarjeta de pago en línea
• Cómo activar la tarjeta de pago en línea (Accessible)
• How to activate payment card using mobile app
• How to activate payment card using mobile app (Accessible)
• Cómo activar una tarjeta de pago mediante la aplicación móvil
• Cómo activar una tarjeta de pago mediante la aplicación móvil (Accessible)

Contact Way2Go at 844-318-0740 to issue a new/replacement card. The card be mailed to you in 7 to 10 business days.

Visit the State Disbursement Unit page, log in using your participant ID and date of birth, then sign up for direct deposit.

The Electronic Payment Exemption Request form will need to be completed and submitted, but you must meet certain requirements to get an exemption.

• Electronic Payment Exemption Request
• Solicitud de exención de pago electrónico

The exemption review should be completed within 7-10 business days from the date you submit the request and required documentation.

If you choose not to sign up for direct deposit, you will automatically be mailed an Electronic Payment Card.

You will need to sign up for the Electronic Payment Card program before you cancel your direct deposit.

You will need to sign up for direct deposit before canceling your Electronic Payment Card.

Yes. If you live outside the United States, you can still get direct deposit or an Electronic Payment Card. See below for more information.

Direct Deposit

• You may sign-up for direct deposit using a non-U.S. bank account. This is currently available for people living in the following countries:

Alana Island, Austria, Australia, Azores, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadalupe, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Reunion, Romania, Saint Barthelemy, the French portion of Saint Martin, Saint Pierre et Miquelon, San Marino, SEPA, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

To get direct deposit as an international resident, complete the international direct deposit form and follow the enclosed instructions. This form is available in English and Spanish below:

• International direct deposit form 
• Depósito Directo Internacional

 Electronic Payment Card

The international Electronic Payment Card is administered by an independent bank and can be used anywhere Mastercard is accepted. To receive an international Electronic Payment Card, complete the EPC enrollment form and follow the enclosed instructions. This form is available in English and Spanish below:

• EPC enrollment form
• Formulario de Inscripción para la Tarjeta Electrónica de Pago

Your GoProgram User ID is NOT your participant ID. During the registration process on the GoProgram website, you created a unique user ID. If you cannot remember your user ID, follow the prompts on the GoProgram website for “Forgot User ID”.

You must create a personal identification number (PIN) to activate your card. Please visit the GoProgram website or app to get a PIN for your card.

The most common mistake is the participant ID has been entered incorrectly. Some of the common participant ID entry errors include:

• Not enough digits: Your participant ID can have up to 15 digits.
• Not enough Zeros: Be sure that you entered the correct number of zeros in your participant ID number
• Leading Zeros: If your participant ID starts with zeros, be sure to enter all the zeros as part of the participant ID.
• Incorrect date of birth: Make sure that you entered your date of birth correctly, in the format requested.

If you are still having problems, please contact the child support office that is handling your case. Use our map tool to find your local office.

Your PIN resets at midnight, please try to log back in the following day. If it still does not work, please call the number on the back of your card to reset your PIN.

You can also use the website or mobile app to reset your PIN.

GoProgram has a mobile app available for iOS and Android that can be downloaded from the app store on your phone or tablet. The app is called Go Program Way2Go Card.

No, this law only applies to driver’s licenses issued by the California Department of Motor Vehicles (DMV). Learn more about suspensions on the License & Passports page.

Do not skip your court-ordered child, family, and/or spousal support payments. If you are having trouble making payments, contact the child support agency handling your case to resolve any issues as soon as possible.

The DMV will mail you a letter to let you know that your driver’s license will be suspended unless you contact the child support agency handling your case by a certain date.

Contact the child support agency handling your case as soon as possible.

Contact the child support agency handling your case handling your case right away to go over your options to verify your income.

Contact the child support agency handling your case as soon as possible.

A. On the Customer Connect page.

B. Or by phone through our automated service line at 1-866-901-3212.

• You will need your participant ID and a Personal Identification Number (PIN)
• If you don’t have a PIN, when asked if you are parent or guardian say “Yes”
• Enter your Participant ID number
• When asked for your PIN say “I don’t know it”
• When asked if you want to reset your PIN, say “Yes”
• The system will send your new PIN to your email or mailing address
• For assistance, say “Agent” at any time during the call

Enroll for support if the other parent has moved to another country.

Remember, an international child support case means that California is working with another country, not the other parent directly. See the list of countriesopens in a new window currently working with the United States to see if a child support order can be established and/or enforced in your case.

Yes. If you respond to the Summons and Complaint with an Answer and disagree that you are legally responsible for the child or children named, or disagree with the amount of child support requested, you will be given a court date.

Yes. If both parents agree on a child support amount, you can sign a legal agreement called a “Stipulation.” This document becomes the official child support order.

Watch our Quick Tip video below to learn more:

Stipulations vary with circumstances, but basically say that the parent being asked to pay support agrees that he or she is the child’s parent, is willing to pay child support (and health insurance when available) and is willing to let the order be filed without appearing in court.

No. A child support order can only be changed by a new order or a stipulation approved by the court. Either parent has the right to ask for a review of the child support case if there is a change in circumstances of either person.

Changes that can result in a new support order include a substantial increase or decrease in either parent’s income, a change in custody, or a change in the amount of time the child or children spend with each parent.

Watch our Quick Tip video below to learn more:

The State of California takes refusal to pay child support very seriously. Enforcement actions on those not paying support can include:

• Suspension of driving license
• Suspension of passport
• Suspension of professional licenses
• Intercepting tax refunds
• Intercepting insurance payments

In extreme cases, the court may find the parent “in contempt of court” which can result in arrest and imprisonment, but this is used only when all other enforcement tools have failed.

Watch our Quick Tip video to learn more: 

Yes. By law, you can EITHER receive the court ordered child support OR the cash assistance, but not both. If you get cash assistance for your child or children through the CalWORKs program, the amount of the current month’s child support payment that is “passed through” to you may be up to $100 if you have one child, and up to $200 if you have two or more children living in the home. 

Under Title 45, Code of Federal Regulations (CFR), section 302.31(a)(2), states must enforce spousal support for a spouse or former spouse who is living with the children provided two conditions are met.  First, Child Support Services can only help if an order for spousal support exists and only if the order for child support is being handled through Child Support Services (as opposed to a “private” case). Under this rule, California Child Support Services can only collect spousal support while collecting current support for a child under 18. Once all the children have legally emancipated, California Child Support Services can no longer collect or enforce a spousal support order.  

This applies to current support only.  Spousal support has nothing to do with the collection of past due child support, or “arrears”.

You can make payments on the State Disbursement Unit site without registering, but you are encouraged to register. 

As a registered participant you can:

• Safely store credit and debit card information
• There are many tools to help you pay on time and to track your payments for proof of cooperation

You need your social security number, your 13 or 15-digit participant ID number, and contact information. If you do not have a participant ID, call 1-866-901-3212 to get one.

When you are ready with this information, register at the State Disbursement Unit page and follow the below steps:

• Select the “Parent Paying Support” button
• Select “Register Now”
• Enter the required information, including a valid email address
  • A temporary password will be emailed to you
• Log in with your temporary password and follow the instructions to update your password to something of your own choosing
  • You will only need to register once

See the payment options on the bottom of the Paying Support page for detailed instructions.

No, your employer should have information on when, how and where to send your payments. After your child support order is decided by the court, a document is mailed to your employer with instructions on how much to deduct and where to send payments.

See the payment options on the bottom of the Paying Support page for detailed instructions.

Contact a State Disbursement Unit representative at 1-866-901-3212, and select Option 1. They will give you more information on how to replace the payment.

• Business hours for the number above are 6:00 AM to 6:00 PM (Pacific time), Monday through Friday.

All participants in a child support case can view their case information, including payment history, on Customer Connect, the self-service child support platform. Your Participant ID number and a Personal Identification Number (PIN) are required to access the system. If you do not have a PIN you can get one online from Customer Connect or call 1-866-901-3212 and speak with a representative to ask for a PIN.

Call 1-866-901-3212 and select Option 1 for any questions about the State Disbursement Unit website or their phone system.

Call Value Payment Systems at 1-888-877-0450:

• Select Option 1 for English or Option 2 for Spanish
• Then, select Option 2 for Child Support

Yes. You may want to check to see what kind of fees you might get charged.

Yes. When there is a change in custody or visitation, you can either go to court to ask for a change in the child support order, or contact your local child support agency. 

Watch our Quick Tip video to learn more:

Call 1-866-901-3212 to speak to your caseworker at your local child support agency. You can also email your caseworker through Customer Connect.

Watch our Quick Tip video to learn more:

If you owe past-due child support, a portion of your unemployment benefits or state disability benefits may be subject to withholding for child support.  Please contact the child support agency handling your case for more information.

You must contact the child support agency handling your case. They can assist you in getting a license hold released.

Federal law requires that a parent who owes past-due child support over $2,500 shall not be issued a passport. In California, you must bring your past-due balance to zero ($0.00) by paying it all off or having the case closed before your passport will be released.  Contact the child support agency handling your case for questions about passport holds.

Watch our Quick Tip video to learn more: 

This is a notice sent annually to all parents ordered to pay child support that have a balance of overdue child support (called “Arrears”). In the notice, you will find information about how much you owe and some of the options available for paying this debt. The child support agency handling your case can help you with questions about this notice.

If you need to place a stop payment request, please contact the State Disbursement Unit prior to contacting your bank, and follow the instructions below:

• Complete the Stop Payment Request Form
• Submit the form using one of the two options:
  • Call the State Disbursement Unit at (866) 901-3212, Monday-Friday 8:00 AM – 5:00 PM (Pacific Standard Time).
  • Submit the form electronically by selecting the “Submit” button on your completed form. 

Please Note: If clicking on the submit button does not create an email, or if you do not receive confirmation that your request was received, then your completed form has not been sent. You will need to either call the State Disbursement Unit at (866) 901-3212, or attach and email the form to CASDU.Stop.Request@Conduent.com.

ExpertPay only accepts U.S. bank accounts, but can accept payments from international debit/credit cards. Visit ExpertPay to call or chat with a customer service representative directly to find out more.

Persons living outside the U.S. can also make a payment by:

• PayPal can accept some international debit/credit cards and bank accounts. If the card/account is successfully added as a payment method, your payment will be accepted. Visit our Payments page to make your payment.
• Mail a check or money order to:
  • P.O. Box 989067
    West Sacramento, CA 95798-9067

Remember to pay before the 17^th of each month to make sure that payment is applied to the intended month.

The waived amount is subject to wage withholding but if there is additional disability compensation, it is not enforceable via levy, seizure, or wage withholding before or after payment.

All or part of a veteran’s disability award may be paid to the veteran’s spouse, child, or dependent parent.  A surviving spouse’s award may also be paid for the veteran’s child or children. This payment is called an “apportionment” and it happens when by the veteran, spouse, or dependent parent applies for apportionment. The apportioned benefits that are on behalf of the child may be credited against child support obligations or arrears.  Similarly, a servicemember’s child may also be eligible to receive other benefits from their parent’s benefit.  Servicemembers should contact their local VA office for further information.

If a servicemember has any questions about their benefit and enforcement of their child support case especially if they are experiencing hardships as a result of a child support obligation, they should contact the local child support agency handling their case and speak to a caseworker immediately.

In certain scenarios the child support agency can review the child support order for modification, the servicemember may be eligible for debt reduction on portions of the debt owed to the state, or the case may be reviewed for closure depending on the disability and income status of the veteran.

THEY DO NOT mean that the parent ordered to pay support is paying more. The law changed to let families have more money while the government keeps less for reimbursement benefits.

THEY DO NOT mean that you will receive less cash assistance through the CalWORKs program.

THEY DO NOT a mistake, and you do not have to return any of the increased amount you may receive.

You have to get an order to stop it. An employer cannot stop wage withholding until a Terminated Income Withholding Order (FL-195) is received. With a private  case, it is up to either case participant to obtain a Terminated Income Withholding Order (FL-195) from the family court that has been signed and stamped by a judge and provide the Terminated Income Withholding Order (FL-195) to the employer.  Prior to obtaining the Terminated Income Withholding Order (FL-195) from the family court, the child must have reached the age of 18 and either has graduated from high school or has reached the age of 19, whichever comes first. Regardless, the courts may require proof to verify, such as the child’s birth certificate and/or diploma.

No, a Terminated Income Withholding Order (FL-195) must be completed in person. Forms can be obtained from the family court and must be signed and stamped by a judge. Find your nearest Family Law Facilitator at the California Courts website.

You must file a motion for modification of your current child support order with the Superior Court. Once a modified amount is ordered, you must obtain an Amended Income Withholding Order (FL-195) from the family court that has been signed and stamped by a judge and provide to your employer.  If you are not represented by an attorney and you would like assistance with amending your current order, you may contact your local child support agency or your county’s Family Law Facilitator.

You must file a motion for modification of your current child support order with the Superior Court. Once a modified amount is ordered, you must obtain an Amended Income Withholding Order (FL-195), from the family court that has been signed and stamped by a judge and provide it to your employer.  If you are not represented by an attorney and you would like assistance with amending your current order, you may contact the child support agency handling your case or your county Family Law Facilitator.

Once the Amended/Terminated Income Withholding Order (FL-195) has been signed and stamped by the judge, the participant or their attorney may mail, fax, email or hand deliver a copy to the employer. If the employer has any questions or requires verification of the order, they may contact the family court. Find your nearest family court at the California Courts website.

There are three different ways to notify the State Disbursement Unit of your Terminated Income Withholding Order (FL-195).

Forms can be faxed to (888) 587-5471, emailed to casdu-electronichelpdesk@dcss.ca.gov, or mailed to:

California State Disbursement Unit
P.O. Box 980218
West Sacramento, CA 95798-0218

Make sure the title company knows that they need to contact the agency handling your child support case.

• Tell the title company that you have a child support case, if you do there is a chance a demand will be needed.
• Check your credit report. California Child Support Services is required to report parents with arrears to the major credit reporting agencies.

When Selling or Refinancing Property

If you are selling or refinancing property and there is money coming to you, that money must be applied toward your overdue child support until the arrears have been paid in full. Child Support Services will send a “release of lien” if the arrears have been paid and current child support is no longer being charged. These documents will be recorded by the escrow company after payment on the demand is made.

When Buying Property

If you are buying a piece of property and owe past due support, one of the following could happen:

• If you are currently paying support through a wage assignment and your pay history is good, the child support agency may exchange the lien for one on the new property.
• If you have a poor pay history and are not currently on a wage assignment, then the agency will demand that the debt be paid in full.

If you have a property lien but are current with your child support payments and have no past due money owed, a document saying your support is paid up to date is sent to the escrow company.

This is determined on a case by case basis. If you are paying regularly by wage assignment or show a steady pay history and the arrears are not excessive, moving the lien to the new mortgage will be considered. Otherwise, payment of the debt will have to be made.

If there is not enough money to pay the entire debt owed, a partial payment may be accepted and the remainder of the debt moved to the new mortgage. California Child Support Services legal staff will make this decision after a thorough review of the parent’s payment record and consultation with the person ordered to receive the support.

No, as long as the child support debt is owed, the lien or abstract remains active.

The three most common reasons that you did not receive the full amount are:

• There may have been a change in the income of the parent paying support.
• You may have been charged the Annual Service Fee.
• The parent paying support may now have more than one child support case and there was a change in distribution.

Watch our below Quick Tip video to learn more: 

You can check your payment status online on Customer Connect. If that does not help, please call the automated service line at 1-866-901-3212 with any questions you have regarding your child support payments.

Visit our Receiving Support page for detailed instructions. 

You may now be able to sign up for Direct Deposit into a non-US bank account.  The program is currently available for residents of the following countries:

Alana Island, Austria, Australia, Azores, Belgium, Bulgaria, Canada, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadalupe, Hong Kong, Hungary, Iceland, India, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, Mexico, Monaco, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Reunion, Romania, Saint Barthelemy, the French portion of Saint Martin, Saint Pierre et Miquelon, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, and the United Kingdom.

Once you are signed up for Direct Deposit, your child support payments will be automatically deposited into your bank account.  It may take a few days for the payments to appear – visit Customer Connect to see status updates.

Service in additional countries is in testing at this time – please check back periodically for updates.

EPC stands for Electronic Payment card. It works like a pre-paid debit card – your child support payment is loaded onto the card, and you can spend it anywhere that Mastercard is accepted.

• It’s faster than waiting for a check – the payment shows up in your balance right away.
• You can use it anywhere they take Mastercard, including online or at ATMs to get cash.
• It’s safer than getting a check mailed.
• If you don’t have a bank account it is cheaper since you don’t pay check cashing fees.
• You can get account information and help 24 hours a day, seven days a week.

There are no monthly fees for having an Electronic Payment Card but fees may apply to some services.  Be sure to read the information in the paperwork sent with your card.

The Electronic Payment Fee Disclosure document is available in English or Spanish below:

• Electronic Payment Fee Disclosure Document
• Divulgación de la tarifa de pago electrónico

Please note, ATM owners may charge an additional “convenience fee” for certain ATM transactions – a sign should be posted at the ATM to inform you of any additional fees.

A. On the State Disbursement Unit website:

• Select the “Person Receiving Support” button
• Then, you will need to register and create an account  (You will need your participant ID number, social security number. and your date of birth on hand)
• If you do not have a social security number you can sign up using your name and date of birth

B. By phone on our automated service line: 1-866-901-3212

• Option 1 and then select Option 3 to enroll for an Electronic Payment Card
• However, you will need to register on the website to use this feature or talk to a live agent who can help you with the registration process
• Once you are registered, you can then enroll for an Electronic Payment Card

Or, you can download an application and mail it to the address on the form. View and download the Electronic Payment Card Enrollment form on our Forms page.

Yes.  The card is administered by Comerica Bank and can be used anywhere Mastercard is accepted. 

No. All California case payments will automatically be deposited into your Electronic Payment Card account.

No. You have full access to your available balance at any time and there is a $500 daily cash withdrawal limit.  Also, withdrawals from ATMs may be subject to the ATM owner’s limitations. Taking out large sums may need coordination with your local bank beforehand to make sure enough cash is available for your requested withdrawal. If your bank cannot fulfill your request for a large withdrawal, please call 1-866-901-3212 option 1 for assistance.

You can check your balance for free:

• Check your balance at the GoProgram website
• Or, call Way2Go Customer Service at 1-844-318-0740 any time, night or day. Your first three calls a month are free, after that you will be charged 50 cents per call until the next month.
• At any MoneyPass ATM network location. Find a location close to you at a MoneyPass ATM locator.
• You may check your balance at an In Network ATM.  If you use an ATM that is not a Comerica Bank ATM, you may be charged additional fees by that bank.

Check your balance for a fee:

• At any out of Network ATM and you may be charged additional fees by that bank.

You can sign up for low balance alerts by calling the Way2Go Customer Service Center at 1-844-318-0740 or signing in to your account at the GoProgram website. This allows notifications to be sent to you by email, phone, or text message. Standard text message fees will apply.

You should contact the Way2Go Customer Service Center at 1-844-318-0740, 24 hours a day, 7 days a week.

Call the Way2Go Customer Service Center at 1-844-318-0740.

Yes! Just follow the below steps:

1. Dial 1-844-318-0740
2. Press 1 for English
3. Press 3 to for enrollment information
4. Press 1 to talk to an agent

You can use Customer Connect or call the automated service line at 1-866-901-3212 to hear details of the payments in your case.

Watch our Quick Tip video to learn more:

Only the court can make a change in any child support order.  You should be aware that it is possible that your child support may be decreased if the other parent is also responsible for other children.

Tribal sovereignty allows tribes to decide what can and cannot occur on tribal lands. Speak with your caseworker to determine if other options may be available.

Some tribes work together with California Child Support Services and allow wage withholding when the employer is tribal. Other tribes do not.  However, tribes are within their legal and sovereign rights to choose to withhold against a tribal member.  If the tribal member is not employed by the tribe, their employer is legally obligated to withhold based on the existing court order.