CUSTOMER CONNECT
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¡Acceda a nuestra plataforma en línea conveniente y fácil de usar para administrar su caso en español desde su teléfono o computadora!
Please Note:
Customer Connect may be used to make a payment. However, to set up payments or update payment information, please visit the State Disbursement Unit website.
What is Customer Connect?
Customer Connect is California Child Support’s self-service platform, giving you 24/7 access to the information you need about your case.
The secure, self-service website allows you to contact your caseworker, receive reminders and updates, see your payment history and other information, update your contact information and change your log in credentials any time, from anywhere.
Getting Started
To register or log in, you will need your Participant ID (PAR ID), which can be found on a support check or billing statement.
Once you have your PAR ID, you will need to create a Personal Identification Number (PIN). Customer Connect will take you through each step when you register for the first time.
The simple process is explained in the factsheets below:
You can also call the Customer Connect toll-free phone system and access your account information 24/7. It’s easy, fast, and ready when you are.
Call 1-866-901-3212 toll-free (within the U.S.)
Call 1-408-273-0073 (outside the U.S.)
Call TTY 1-866-399-4096 toll-free
Account Login Help
It’s my first time logging in. What do I do?
On the Customer Connect homepage, you will click “register” to create an account and request a PIN. Fill out the required fields, including your participant ID number. Your participant ID can be found on most letters you receive from us, usually at the top of the page. You can request to receive the PIN by email or mail. If you opt for an emailed PIN, you should receive it within 20 minutes. Once you receive your PIN, you can login using your participant ID and PIN. You may be asked to update your PIN after logging in with the temporary one you received by email or mail.
Where do I find my participant ID?
Your participant ID number can be found on a child support check or on a child support billing statement. If you can’t find it or forgot it, call 1-866-901-3212.
I don’t have my PIN. How do I get a new one?
On the Customer Connect login screen, you will click “Forgot PIN,” and complete the required fields to request a new PIN. If you’ve already requested a PIN (online or phone), please wait 10 days before requesting another. If you make a new request before the first one arrives, the first one will no longer work. If you opt for an emailed PIN, you should receive it within 20 minutes. Otherwise, your pin will be mailed to you.