Landscape image of El Dorado and Nevada Counties.

OUR MISSION

Promote parental responsibility to enhance the well-being of children by providing child support services to establish parentage and collect child support.

OUR VISION

All parents are engaged in supporting their children.

OUR VALUES

  • Children and Families
  • Customer Service Excellence
  • Operational Excellence and Innovation
  • Collaboration and Cooperation
  • Integrity, Fairness and Respect
  • Professional and Ethical Conduct
  • A Skilled and Knowledgeable Workforce

STRATEGIC PLAN

Goal 1: Facilitate Consistent Support for Children
• Increase child support collections and payment reliability
• Recognize and provide individualized services to customers

Goal 2: Strengthen Customer Engagement
• Reduce the complexity of the customer experience
 Develop and implement new options for communicating with customers
• Enhance program outreach to deliver a clear and accurate image of our program to the public
• Expand efforts on recruitment, retention and development of child support professionals

Goal 3: Enhance Program Performance
• Promote consistency of processes statewide
• Implement organization and program efficiencies

Goal 4: Build Collaborative Partnerships to Benefit Families
• Establish new partnerships to help reduce poverty
• Expand the use and sharing of data
• Build supportive-services partnerships that help parents succeed

Goal 5: Foster Innovation and Improve Service Delivery
• Expand data analytics
• Modernize the development and delivery of documents
• Expand customer self-service capabilities