Develop and Implement New Options for Communicating with Customers TACTICS Increase Communication Methods for Customers Increase communication methods to provide diverse options for engagement. Current Status: Scheduled for early 2020. Check back later for progress. Business Outcomes: Utilize interfacing technology and modernize Customer Connect (WebEX, Skype (chat), Facetime, text messaging) to enable personalized interactions between program staff, participants and external entities. Provide interactive communication in social media platforms. Pending Change Request for required system changes.