Develop and Implement New Options for Communicating with Customers

TACTICS

Increase communication methods to provide diverse options for engagement

Increase communication methods to provide diverse options for engagement

Current Status:  Scheduled for early 2020. 

Business Outcomes: Identify annual effort to improve Customer Connect. Work with courts to make the modification process simpler. Provide new online and electronic services for customers to personalize how they interact with the program such as enabling customers to upload scanned documents via mobile devices. Use Focus Groups with the public to identify complex areas of California Child Support Services offerings and reduce the complex areas identified. Provide forms in multiple languages to accommodate more customers.