Reduce the Complexity of the Customer Experience

TACTICS

Introduce Texting for Customer Service

Implement texting to improve the customer service.

Current Status:  Tasks begun in 2019. Check back later for progress.

Business Outcomes: Implement a statewide text messaging solution, to the extent authorized by the customer and permissible by federal regulation, to increase accessibility and communication with the Local Child Support Agencies, improve efficiency and speed of the child support case process, and enable higher and faster response rates from customers.

Simplify Applications

Simplify, reduce and streamline the child support application process.

Business Problem/Opportunity: Simplify, reduce and streamline the child support application process

Current Status: Scheduled for early 2020. Check back later for progress. 

Business Outcomes: Incorporate modifications to the Online Application. Pending submission of system Change Request.