Reduce the Complexity of the Customer Experience

Current Status: Tasks begun in 2019. 

Business Outcomes: Implement a statewide text messaging solution, to the extent authorized by the customer and permissible by federal regulation, to increase accessibility and communication with county and regional child support agencies, improve efficiency and speed of the child support case process, and enable faster response rates for customers.

Business Problem/Opportunity: Simplify, reduce, and streamline the child support application process.

Current Status: Scheduled for early 2020. 

Business Outcomes: Incorporate modifications to the online application. Pending submission of system concept statement.