Recognize and Provide Individualized Services to Customers

TACTICS

Accessibility Updates

Update documents on the California Child Support Services website for accessibility

Business Problem/Opportunity: Ensure compliance with the accessibility standards identified in Assembly Bill 434.

Current Status: Completed.

Business Outcomes: Ensure all California Child Support applications (Arrears Calculator, Online Application, and Public Facing Guideline Calculator) are compliant with the accessibility standards identified in Assembly Bill 434.

 

Explore Giving Customers More Control

 

Explore the possibility of providing customers more autonomy over their child support case

Business Problem/Opportunity: Explore Flexible Case Management options. Develop a Child Support Program application that allows participants to exercise more autonomy and control over their child support cases.

Current Status:  Scheduled for early 2020.

Business Outcomes: Legislative proposal in progress.

Explore Ability To Establish Parenting Time Orders

Explore parenting time services

Business Problem/Opportunity: Explore parenting time services.

Current Status:  Scheduled for early 2020.

Business Outcomes: Legislative proposal in progress.

Pilot a Program Allowing Payment Without Mandatory Income Withholding Orders

Pilot a program that allows paying parents to fulfill their child support order without a required income withholding order

Business Problem/Opportunity: Implement payment without income withholding order pilot.

Current Status: Scheduled for early 2020. 

Business Outcomes: Pending Office of Child Support Enforcement approval.