Recognize and Provide Individualized Services to Customers TACTICS Explore Giving Customers More Control Explore the possibility of providing customers more autonomy over their child support case. Business Problem/Opportunity: Explore flexible enforcement options. Recognize compliant parents by staying out of their business. Develop a Child Support Program application where participants can exercise more autonomy and control over their child support cases. Current Status: Scheduled for early 2020. Check back later for progress. Business Outcomes: Local Child Support Agency recommending – Pursue Sprint to gather requirements for legislation, policy and/or system changes. Legislative proposal in progress. Explore Ability To Establish Parenting Time Orders Explore parenting time services. Business Problem/Opportunity: Explore parenting time services Current Status: Scheduled for early 2020. Check back later for progress. Business Outcomes: Local Child Support Agency recommendation – pending identification of Owner and submission of Change Request if system changes will be required. Legislative proposal in progress Pilot a Program Allowing Payment Without IWO Pilot a program that allows non-custodial parents to fulfill their child support order without a required income withholding order. Business Problem/Opportunity: Implement Income Withholding Order Pilot – Waiver letter for Non-Custodial Parent’s to pay on their own Current Status: Scheduled for early 2020. Check back later for progress. Business Outcomes: Pending Office of Child Support Enforcement approval and submission of Change Request to move forward. Accessibility Updates Update portions of the CA Child Support website for easier accessibility. Business Problem/Opportunity: Ensure compliance with the accessibility standards identified in Assembly Bill 434 (Change Request) Current Status: Completed Business Outcomes: Ensure all Department of Child Support applications (Arrears Calculator, Online Application, and Public Facing Guideline Calculator) are compliant with the accessibility standards identified in Assembly Bill 434.