Recognize and Provide Individualized Services to Customers

TACTICS

Explore Giving Customers More Control

Explore the possibility of providing customers more autonomy over their child support case.

Business Problem/Opportunity: Explore flexible enforcement options. Recognize compliant parents by staying out of their business. Develop a Child Support Program application where participants can exercise more autonomy and control over their child support cases.

Current Status:  Scheduled for early 2020. Check back later for progress.

Business Outcomes: Local Child Support Agency recommending – Pursue Sprint to gather requirements for legislation, policy and/or system changes. Legislative proposal in progress.

Explore Ability To Establish Parenting Time Orders

Explore parenting time services.

Business Problem/Opportunity: Explore parenting time services

Current Status:  Scheduled for early 2020. Check back later for progress.

Business Outcomes: Local Child Support Agency recommendation – pending identification of Owner and submission of Change Request if system changes will be required. Legislative proposal in progress

Pilot a Program Allowing Payment Without IWO

Pilot a program that allows non-custodial parents to fulfill their child support order without a required income withholding order.

Business Problem/Opportunity: Implement Income Withholding Order​ Pilot – Waiver letter for Non-Custodial Parent’s to pay on their own

Current Status: Scheduled for early 2020. Check back later for progress.

Business Outcomes: Pending Office of Child Support Enforcement approval and submission of Change Request to move forward.

Accessibility Updates

Update portions of the CA Child Support website for easier accessibility.

Business Problem/Opportunity: Ensure compliance with the accessibility standards identified in Assembly Bill 434 (Change Request)

Current Status: Completed

Business Outcomes: Ensure all Department of Child Support applications (Arrears Calculator, Online Application, and Public Facing Guideline Calculator) are compliant with the accessibility standards identified in Assembly Bill 434.