Promote Consistency of Processes Statewide

TACTICS

Improve collaboration between the California Department of Child Support Services and Local Child Support Agencies

Improve collaboration between the California Department of Child Support Services and Local Child Support Agencies surrounding best practices for the child support program.

Current Status: Scheduled for early 2020. Check back later for progress.

Business Outcomes: Improve collaboration on Financial, Case Management, Early Intervention Issues.

Transition to Learning Management System

Transition into a modern day electronic learning management system to develop training to local child support agencies statewide.

Business Problem/Opportunity: Implement Blackboard Learning Management System 

Current Status:  Tasks begun in 2019. Check back later for progress.

Develop Statewide Training

Develop a comprehensive statewide training program for all local child support agencies.

Business Problem/Opportunity: Core Curriculum Development Project (Business Led)

Current Status: Scheduled for early 2020. Check back later for progress.

Business Objectives: Develop and provide oversight for the Core Curriculum Development Project to provide consistent training statewide; develop a comprehensive curriculum of procedures and system training, as well as soft skills, for all new child support staff.

Consolidate Budget Information Systems

Implement technology that assists local child support agencies in reporting budget information into one system to improve efficiency and consistency.

Business Problem/Opportunity: Implement Budget and Expenditure Claiming Application

Current Status:  Tasks begun in 2019. Check back later for progress.