Below please find Child Support Services policy letters explaining current policy, arranged by topic.
Policy Consolidation
Payments
- Bankruptcy Restrictions
- Clarification of Excess Payment Calculation
- Crediting Federal Derivative Benefit Payments
- Electronic Payment Processing
- Legal Date of Collection
- Over-Collection and Non-Support Collection Refund Policy
- Retroactive Payments
- Release of Judgement Liens
- Processing For Locally Received Payments
Paying Parents
- Assembly Bill 2325 – Reenactment of Family Code Section 4007.5 – Incarcerated Parent Ordered to Pay Support
- Request accessible version
- Case Closure When Noncustodial Parent Has Been Deported to Mexico
- Case Opening When The Noncustodial Parent Is Deceased
- Job Search Orders For Non-Custodial Parents Receiving CalWorks Benefits
- Paternity Disestablishment
- Paternity Establishment When Non-Custodial Parent Is Deceased
License Suspension/Passport Denial
Financial Institution Data Match (FIDM)
State Child Support programs must enter into agreements with financial institutions to conduct data matches to identify accounts of parents who are delinquent in paying their child support. Learn more.
Case Procedures
- Adjusting Charging Instructions At Case Closure
- Case Status When a Custodial Party Is Deceased
- Contempt Collections
- Customer Inquiry Response
- Determining If An Audit Should Be Conducted When Case Management Responsibility Changes
- Family Violence Indicator and Non-Disclosure
- Foreign Support Orders
- Income Withholding Orders
- Providing Child Support Services To Third Parties
- Registration of Support Orders in the Child Support Enforcement System
- Revised Maternity Pause Policy For Unborn Children In Non-Aided Cases
- Suppressions
- Suppressions 08-08
- Use of Individual Taxpayer Identification Numbers In the Child Support Enforcement System
- WrapAround Pilot Program and Child Support
Complaint Resolution & State Hearing Process
- Adoption Emergency Regulations
- Adoption of Permanent Regulations
- Complainant’s Authorized Representative During Complaint Resolution
- Complaint Resolution and State Hearing (CRSH) Regulation Training
- Complaint Resolution Process When County Transitions From Cases To CSE
- Corrected Info Adoption of Permanent Regulations
- Jurisdiction of State Hearing
- State Hearing Site Availability
Administrative Policies
- Date of Receipt Obligations and Receivables
- Request accessible version
- Court Venue and Direct Applications For Child Support Services
- Electronic Data Processing Contracts
- Equipment Management and Disposition Policy
- Genetic Testing Fee Recovery
- Local Child Support Agency Customer Service Plans
- Local Child Support Agency Purchase Request Process
- Mandatory Reporter-Definition of Caseworker
- Ombudsperson Serving As Public Information Officer
- Performance Improvement Process for FFY’s 2018 and 2019
- Performance Improvement Process for FFY 2020
- Performance Improvement Process for FFY 2021
- Performance Improvement Process for FFY 2021 and 2022
- Request accessible version
- Service Agreement Between County Family Support Division and County Info
- Social Media Use By Local Child Support Agency
- Statewide Allocation
- Final Rule Optional Provisions
- Statewide Document Imaging Standards
- Uniform Initial Pleading Practices
- Use of Transitional Adjustment Functionality
- Verification Of Unreimbursed Assistance Pools
- Zero Basic Grant and Suspend Status
- IV-D Case Construct and Disregard Payee
- Adult Disabled Children
- Gender and Name Changes
- ID Verification Requirements When Requesting Copies of Filed Paternity Declarations and Rescissions
- Entering Court Order Terms
- Election of Federal Deficit Reduction Act of 2005 Distribution
- The Servicemembers Civil Relief Act
State and County
Security
