Modernize the Development and Delivery of Documents

TACTICS

Expedite Document Creation

Explore the ability to create documents more efficiently and integrate e-delivery, e-signature, and interactive forms

Business Problem/Opportunity: Court Portal DocuSign (File and Serve) e-Signature.

Current Status: Tasks begun in 2019. 

Business Outcomes: Expand the electronic delivery of documents to stakeholders, interface partners, and participants.

Leverage existing DocuSign envelope capacity to enhance the child support enforcement program participant experience by decreasing the burden and time commitment to establish or modify an order. This will further simplify the stipulation process and allow all counties with electronic filing service provider capability at their court to e-file these documents.

Reinvent Forms Delivery by creating adaptable (interactive) forms to reduce errors, shorten completion time, and to pursue electronic signature for customer facing documents.

Go paperless except for legal documents and allow all participants to opt-in with email only.

Interstate Case Management Revised Regulations

Promulgate revised Uniform Interstate Family Support Act 2008 regulations

Business Problem/Opportunity: Promulgate revised Uniform Interstate Family Support Act 2008 regulations.

Current Status: Tasks begun in 2019. 

Business Outcomes: Ensures California is in compliance with Federal mandate to enact the Uniform Interstate Family Support Act 2008. Training ensures local child support agencies are prepared for case handling under changed law.