Modernize the Development and Delivery of Documents

TACTICS

Interstate Case Management Revised Regulations

Promulgate revised Uniform Interstate Family Support Act 2008 regulations

Business Problem/Opportunity: Put law into effect and widely promote revised Uniform Interstate Family Support Act 2008 regulations.

Current Status: 91% completed 

Business Outcomes: Ensure California is in compliance with federal mandate to enact the Uniform Interstate Family Support Act 2008.

Critical Success Factors: Through training, local child support agencies are prepared for case handling under changed law.

 

e-Service of Legal Documents

20 percent bar

Develop process for local child support agencies to use electronic service of documents

Business Problem/Opportunity: Per legislative mandate, local child support agencies are required to accept and serve legal documents electronically. Child Support Enforcement system enhancements are needed to comply with this mandate.

Current Status: 20% completed 

Business Outcomes: 

  • Development of uniform processes for local child support agencies for electronic service of documents
  • Addition of documents into Child Support Enforcement
  • Child Support Enforcement system enhancements related to e-Service

Critical Success Factors:

  • Increase in the number of local child support agencies using e-process
  • Increase in the number of e-Service documents

 

2021 Expedite Document Creation - CLOSED

Explore the ability to create documents more efficiently and integrate e-delivery, e-signature, and interactive forms.

Business Problem/Opportunity: Add electronic signature of documents signed by opposing parties, such as stipulations, to Child Support Enforcement system. Develop process to fully utilize the DocuSign software.

Current Status: grey circleCLOSED

Business Outcomes: Expand the electronic delivery of documents to stakeholders, interface partners, and participants. Leverage existing DocuSign envelope capacity to enhance the child support enforcement program participant experience by decreasing the burden and time commitment to establish or modify an order. 

Critical Success Factors: Allow all counties with electronic filing capability to e-file documents to shorten timeframe of establishing and modifying child support orders. Create forms to reduce errors, save time, and to pursue electronic signature for customer facing documents. Go paperless except for legal documents and allow all participants to opt-in with email only.