Increase Child Support Collections and Payment Reliability

TACTICS

Address New Hire Reporting

Obtain reliable financial information through the New Hire Reporting process.

Business Problem/Opportunity: Increase New Employee Registry reporting compliance, accuracy and the Federal Employer Identification Number (Business Led)

Current Status:  Tasks begun in 2019. Check back later for progress.

Business Outcomes: Obtain reliable financial information through the New Hire Reporting process to contact employers who: (1) fail to report to the Employee Development Department’s New Hire Registry, and/or (2) fail to provide complete and/or accurate information to the New Employee Registry and/or Quarterly Wage or the purpose of increasing employment/location information reported for parents ordered to pay support, thereby increasing collections to families via Income Withholding Orders.

Critical Success Factors: Pending Operations file frequency decision and ongoing monitoring of reporting metrics.

Re-examine Compromise of Arrears Program

Re-examine the Compromise of Arrears Program process to increase usability by customers and local child support agencies.

Business Problem/Opportunity: Perform system enhancements to the Compromise of Arrears Program to improve business process (I173)

Current Status:  Tasks begun in 2019. Check back later for progress.