Increase Child Support Collections and Payment Reliability

TACTICS

Address New Hire Reporting

Obtain reliable financial information through the New Hire Reporting process

Business Problem/Opportunity: Increase New Employee Registry reporting compliance, accuracy, and the Federal Employer Identification Number (Business Led).

Current Status: Tasks begun in 2019. 

Business Outcomes: Obtain reliable financial information through the New Hire Reporting process to contact employers who: (1) fail to report to the Employee Development Department’s New Hire Registry, and/or (2) fail to provide complete and/or accurate information to the New Employee Registry and/or Quarterly Wage for the purpose of increasing employment/location information reported for parents ordered to pay support, thereby increasing collections to families via Income Withholding Orders.

Critical Success Factors: Dependent on updated filing frequency and ongoing monitoring of reporting metrics.

Re-examine Compromise of Arrears Program

Re-examine the "Compromise of Arrears" debt reduction program to increase usability by customers and local child support agencies

Business Problem/Opportunity: Perform system enhancements to the Compromise of Arrears Program to improve business processes.

Current Status:  Tasks begun in 2019.