Increase Child Support Collections and Payment Reliability

TACTICS

2021 New Hire Reporting Improvement

Obtain reliable financial information through the New Hire Reporting process

Business Problem/Opportunity: Operations Division to manage New Employee Registry reporting compliance and accuracy, and to obtain employment and location information for parents ordered to pay support, thereby increasing collections to families via Income Withholding Orders.

Current Status: 0% completed – Scheduled for 2021

Business Outcomes:

  • Compliance with New Employee Registry reporting requirements and accuracy of data will increase
  • Employment will be reported for more parents ordered to pay support
  • More Income Withholding Orders will be generated and collections to families will increase

Critical Success Factors:

  • Increased compliance rate with new employee hiring requirements
  • Increase Income Withholding Orders generated from new hire registry

2021 Re-examine Compromise of Arrears Program

Re-examine the "Compromise of Arrears" debt reduction program to increase usability by customers and local child support agencies

Business Problem/Opportunity: Perform system enhancements to the Compromise of Arrears Program to improve business processes. Review Compromise of Arrears Program and consider any needed changes to address uncollectible debt and increase collection.

Current Status:  63% completed 

Business Outcomes:

  • Expand program access to more participants
  • Increase collections
  • Decrease uncollectible arrears
  • Improve long-term program efficiencies

Critical Success Factors: Increase overall collections and increase access and usability for customers.

2020 - Address New Hire Reporting - COMPLETE

Obtain reliable financial information through the New Hire Reporting process

Business Problem/Opportunity: Third party vendor, Stellarware, was hired to manage New Employee Registry reporting compliance and accuracy, and to obtain employment and location information for parents ordered to pay support, thereby increasing collections to families via Income Withholding Orders.

Current Status: 100% completed

Business Outcomes:

  • Compliance with New Employee Registry reporting requirements and accuracy of data will increase
  • Employment will be reported for more parents ordered to pay support
  • More Income Withholding Orders will be generated and collections to families will increase

Critical Success Factors: Due to statewide budget cuts resulting from the COVID-19 pandemic, contract with Stellarware ended.