Implement Organization and Program Efficiencies

TACTICS

Develop Process for Measuring Project Benefits

Develop a process to track project success using data and statistics.

Current Status:  Scheduled for early 2020. Check back later for progress.

Business Outcomes: Require quarterly return on investment statistics be tracked and communicated once the Change Request has been implemented

Explore Title Agency Registry Access

Explore Title Agency Registry Access

Business Problem/Opportunity: Explore a statewide child support lien registry.

Current Status:  Scheduled for early 2020. Check back later for progress.

Revise Case Closure Regulations

Revise Case Closure regulations and system processes to comport with the Federal Final Rule regulations.

Business Problem/Opportunity: Update Case Closure Regulations and System Changes (I48)

Current Status: Scheduled to begin in late 2020 or early 2021.

Business Outcomes: Regulations proposal calendared for December 2020

Develop E-Submission for Litigants

Develop electronic submission of child support order information for litigants who are not in the child support system directly to DCSS' statewide Child Support Case Registry.

Business Problem/Opportunity: Develop electronic submission of FL-191 case registry information from litigants directly to the Department of Child Support Services.

Current Status:  Scheduled for early 2020. Check back later for progress.

Business Outcomes: Local Child Support Agency submission – Pending change Request for required system changes.

Address Outdated Business Applications

Review and potentially replace outdated computer related business applications.

Business Problem/Opportunity: Replacement of the Complaint Resolution Tracking System and other related business applications (I236)

Current Status:  Scheduled for early 2020. Check back later for progress.

Explore Amending Court Order Rules

Explore amending the rules surrounding the calculation of child support and establishing a court order.

Business Problem/Opportunity: Guideline, Establishment and Contempt

Current Status:  Scheduled for early 2020. Check back later for progress.

Business Outcomes: Explore amending statutes and regulations related to California’s guideline formula and IV-Directors establishment processes to ensure orders are set according to a parent’s ability to pay; provide clarity regarding the use of imputed income – Pending legislation

Provide Assistance to Users with Technology Systems

Seek a streamlined password management system to assist in easier access to various systems while maintaining a required level of security.

Business Problem/Opportunity: Single Sign On

Current Status:  Scheduled to begin in late 2020 or early 2021. 

Business Outcomes: By providing a flexible solution for single sign-on services, Department of Child Support Services users will realize higher levels of efficiency through the use of a single ID to access applications and services.  Coupling multi-factor authentication with Single Sign On will provide a higher level of security and help prevent unauthorized access to Department of Child Support Services information.

Develop Legal Reference Guide

Develop a legal reference guide for child support attorneys to assist in statewide consistency and best practices.

Business Problem/Opportunity: Establish legal reference guide

Current Status:  Tasks begun in 2019. Check back later for progress. 

Business Outcomes: Ongoing drafting, review, approval, and publication of the sections of the guide

Rebuild Child Support System

Rebuild the child support system into smaller components for added flexibility to future upgrades.

Business Problem/Opportunity: Project Blueprint – Child Support Enforcement Code Repackaging

Current Status:  Tasks begun in 2019. Check back later for progress. 

Business Outcomes: Initiate first phase which is the Project Approval Lifecycele process and planning to gain the California Health and Human Services Agency/California Department of Technology approval to move forward

Enhance Statewide Procedures

Ensure statewide procedures and policy are used to promote statewide consistency for financial case management.

Business Problem/Opportunity: Financial Restructuring

Current Status:  Scheduled to begin in late 2020 or early 2021. 

Business Outcomes: Ensure child support orders reflect accurate financial circumstances of the parties.

Critical Success Factors: Project Name includes procedures, policy, training, forums and major system changes. Evaluate short-term interim fixes.

Implement legislative changes

Implement legislative changes to support the Parentage Opportunity Program.

Business Problem/Opportunity: Assembly Bill 2684 POP Sprint and Implementation (I168)

Current Status:  Tasks begun in 2019. Check back later for progress. 

Transition the Child Support Enforcement System into a cloud-based environment

Transition the current case management system into a cloud-based environment to improve overall structure and security.

Business Problem/Opportunity: Child Support Enforcement Cloud Migration

Current Status:  Tasks begun in 2019. Check back later for progress. 

Implement Vendor Service to Distribute Money

Implement a vendor service agreement to receive and distribute child support money to custodial parties.

Business Problem/Opportunity: SDU Transition (I208, I209, I210, I211, I212)

Current Status:  Tasks begun in 2019. Check back later for progress. 

Business Outcomes: SDU Amendment 3 – Undeliverable Mail (I38) – Defer to late 2020

Business Continuity Plan Mobile Application (Change Request)

Business Continuity Plan Mobile Application (Change Request)

Business Problem/Opportunity: Business Continuity Plan Mobile Application (Change Request)

Current Status:  Tasks begun in 2019. Check back later for progress. 

Business Outcomes: Development of a Business Continuity Plan mobile application provides support teams with the necessary communication and information distribution channel to effectively collaborate with staff and partners during incidents. In addition, this application provides staff a mechanism to communicate and consume information at the inception, triage and remediation stages of an incident at a Department of Child Support Services facility.