Expand Efforts on Recruitment, Retention and Development of Child Support Professionals

TACTICS

Streamline Hiring

Modernize and streamline the recruitment of future child support professionals

Current Status:  Scheduled for early 2020.  

Business Outcomes: Reduce time to fill vacancies statewide.

Implement programs to identify ideal candidates for success.

Implement hiring process improvements.

Create a central location for statewide job postings to increase visibility.

Implement Hiring Automation (Technology Services Division).

Increase Collaboration between CA DCSS and LCSA's

Increase collaboration between California Child Support Services and local child support offices through an internship program to understand each other's perspective

Current Status: Scheduled for early 2020. 

Business Outcomes: Create an internship program between county and regional child support agencies and California Child Support Services for state staff to work at local agencies and/or county or regional subject matter experts to work at state headquarters for short-term or extended periods to assist with collaboration and understanding.

Success Factors: Similar programs are currently in place but there is no formal, large scale program or effort. Inter-agency agreements would be required to handle personnel costs.