Expand Data Analytics

TACTICS

Make Data Available to Local Child Support Agencies

Develop a process where clean data is available to California Child Support Services and local agencies to gain better insight into trends relating to the child support program

Business Problem/Opportunity: Make data available to local child support agencies. Implement data warehousing capabilities.

Current Status: Tasks begun in 2019. 

Business Outcomes: Request for Information presentations completed, the Office of Research and Data Analytics implemented to establish Data Governance forum and standards. Introduction to advanced data analytics to be addressed.

Create a Data Warehouse and Build Business Intelligence capacity. California Child Support Services and local child support agencies can self-serve data, ensure that child support workers have reliable data by improving statewide data management practices, create a statewide reference library for all current reports (e.g. research and data) where California Child Support Services and local child support agency staff can learn more about a topic, and implement a statewide data literacy program to improve awareness of data management and analytics disciplines.

Implement Data Analysis Tool

Implement a tool to analyze data into meaningful information to assist the child support program

Business Problem/Opportunity: Implement Business Analytics. 

Current Status: Tasks begun in 2019. 

Business Outcomes: Expand the use of automation for reporting and services. Leverage data to support all local child support agencies and improve outcomes to families, such as Tableau, self-service options and e-filing.

Review Calculation Criteria

Review the way child support is calculated through business process improvement efforts

Business Problem/Opportunity: Child Support Guideline Outsource 2018.

Current Status: Completed.

Business Outcomes: Improved the current process for implementing Guideline Calculator changes through a business process improvement effort to facilitate timely updates to the system.