Expand Data Analytics

TACTICS

Make Data Available to Local Child Support Agencies

Make clean and comprehensive data available to California Child Support Services and local child support agencies relating to trends of the child support program

Business Problem/Opportunity: Develop an Enterprise Data Warehouse that provides comprehensive and fresh data, allows for query and analysis, connects data from various sources to produce a single analytics data source, and helps analytics professionals with interpretating trends and making decisions about the child support program.

Current Status: 90% completed 

Business Outcomes: Improved decision-making and information security. Increased statewide consistency in business process and data understanding. Reduced technical debt, information technology and analytics costs/workloads.

Critical Success Factors: Clearly established roles and responsibilities supporting business-driven data and analytics capabilities. Data is fresh within 24 hours of being updated in the source system. Professionals can self-serve, have access to accurate and standardized data, and can spend more time performing analysis rather than preparing data.

Implement Data Analysis Tool

Implement a tool to analyze data into meaningful information to assist the child support program

Business Problem/Opportunity: Improve Business Analytics by implementing Tableau statewide, including software installation and training on data retrieval and analysis. Formation of a dedicated statewide business analytics team and improvements in data management and data governance.​

Current Status: 63% completed 

Business Outcomes: Expand the use of automation for reporting and services. Leverage data to support local child support agencies and improve outcomes to families. Tableau’s intuitive interface allows users to self-serve data query needs and interact with business data, reduces dependencies on technology resources, and reduces time to delivering actionable data.

Critical Success Factors: Successful tool implementation. Organizational maturity (Data Governance, Data Literacy). Improved Data Management Disciplines and Capabilities.

Review Calculation Criteria

Review the way child support is calculated through business process improvement efforts

Business Problem/Opportunity: Child Support Guideline Outsource 2018.

Current Status:   100% completed

Business Outcomes: Improved the current process for implementing Guideline Calculator changes through a business process improvement effort to facilitate timely updates to the system.

Critical Success Factors: Timely updates are made to the Guideline Calculator.