Expand Data Analytics

TACTICS

Make Data Available to Local Child Support Agencies

Develop a process where clean data is available to California Department of Child Support Services and local offices to gain better insight into trends relating to the child support program.

Business Problem/Opportunity: Implement Business Intelligence Capabilities

Current Status:  Tasks begun in 2019. Check back later for progress.

Business Outcomes: Request for Information presentations completed, the Office of Research and Data Analytics implemented to establish Data Governance forum and standards. Introduction to advanced data analytics to be addressed in #261. Create a Data Warehouse and Build Business Intelligence capacity. The California Department of Child Support Services and Local Child Support Agencies can self-serve data; ensure that child support workers have reliable data by improving statewide data management practices; create a statewide reference library for all current reports (e.g. research and data) where California Department of Child Support Services and Local Child Support Agency staff can learn more about a topic; implement a statewide data literacy program to improve awareness of data management and analytics disciplines

Implement Data Analysis Tool

Implement a tool to analyze data into meaningful information to assist the child support program.

Business Problem/Opportunity: Implement Business Analytics – Tableau (I215)

Current Status:  Tasks begun in 2019. Check back later for progress.

Business Outcomes: Expand the use of automation for reporting and services. Leverage data to support all Local Child Support Agencies and improve outcomes to families. Such as Tableau, self- service options, e-filing.

Review Calculation Criteria

Review the way child support is calculated through business process improvement efforts.

Business Problem/Opportunity: Child Support Guideline Outsource 2018

Current Status: Completed

Business Outcomes: Improved the current process for implementing Guideline Calculator changes through a business process improvement effort to facilitate timely updates to the system.