If you receive payments on an Electronic Payment Card, your old EPPIC Card will be inactive after September 9th. Although new payment cards were mailed out beginning in Spring 2020, many were returned due to incorrect addresses.
If your old card isn’t working, DON’T WORRY! Your money is safe and we will get it to you as quickly as possible. Please check the information below for what to do if you have a new card, and what to do if you did not get a new card.
I HAD AN OLD EPPICARD AND GOT A NEW WAY2GO CARD: If you have a new Way2Go card, the funds will be transferred on September 16, 2020. After that date you can check your balance by calling the Way2Go customer service number on the back of your card, by visiting the goprogram.com website, or by downloading the Way2Go mobile app.
I HAD AN OLD EPPICARD BUT DID NOT RECEIVE A NEW WAY2GO CARD: If you had an EPPICard but do not have a new Way2Go card, call the EPPICard help desk at 1-877-777-1617 and speak to a customer service representative. A check for any money remaining on your EPPICard will be sent at your request. If your address is out of date, you can update your address when you call them to get your check. Please be aware that it can take up to two months for the check to arrive. We are sorry for the delay.
You should already have received any August payments via paper check. Meanwhile, please visit our Payments page and enroll in either the new Way2Go card program or Direct Deposit, as California will be going paperless as of December 31, 2020. Download information about the benefits of the Way2Go program in English or Spanish here.
I HAD AN OLD EPPICARD BUT HAVE NOT BEEN RECEIVING REGULAR PAYMENTS: If you have not been receiving payments, you may be unaware of the transition in our Electronic Payment Card program. If you had an old EPPICard, you will simply need to enroll again in the Way2Go program, which offers several improvements over the old card. If you have a bank account and would prefer Direct Deposit, enroll here.