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Welcome to the Employer Resource Center!
In response to the Covid-19 national emergency, we are strongly encouraging employers to sign up to remit your child support payments electronically, to help eliminate potential delays in processing payments via paper check. Please see here for more information on your options.
As employers, you are one of our closest partners, with an important role in helping ensure families get the financial and medical support they need. More than 70% of all child support collections are through payroll deductions. Please note that maintaining accurate information about your company with California Child Support Services benefits you by making sure official notices reach the right destination and preventing duplication. You can update your company information here.
If you have an employee that is a member of a Native American tribe, you can find specialized information for withholding for these individuals here. If you have other questions or need assistance you can contact us at any time as we are here to better serve you.
Download the California Child Support Services Employer Handbook English
Income Withholding Orders for Support (IWO)
Please Note: The federal Office of Child Support Enforcement (OCSE) has not released a new IWO with an updated expiration date. States may continue to use the IWO with the expiration date of August 31, 2020, until a new IWO is approved. For additional information please view the OCSE Income Withholding information here.
Employers may be served an IWO by a California local child support agency, by another state’s child support agency, or by a private party.
From a Child Support Agency: Cases managed by child support agencies in any state are called “4-D” cases, referring to Title IV-D of the Federal Social Security Act, the law that created Child Support Services agencies. These IWOs are issued by the child support agency and do not require a judge’s signature.
Private Cases: If the case is not being managed through a child support agency, the family court will issue the IWO. This is called a “Non-4-D” case. In this circumstance, you the employer will be served with the documentation by a private party, either the person who will be receiving the support or that person’s representative.
Your Role: The employer’s responsibility is the same in both types of cases except on one point. Since Non-4-D orders do not originate within the child support system, the California State Disbursement Unit, which processes all child support payments, needs additional information to assure the payment is processed accurately. The IWO form is in the Employer Forms box to the left, and for ongoing reference you can download the IWO Factsheet: English | Accessible
See the Employer Handbook for more information on income withholding.
- Please Note: OCSE has released an updated and revised National Medical Support Notice Part A and Part B with an expiration date of October 31, 2022. States may continue to use the National Medical Support Notice with the expiration date of August 31, 2019, as states may need additional time to make these changes and have until August 31, 2020 to implement the updated form. For additional information please view the Action Transmittal-20-03.
By law, every order for child support must include a Medical Support Order for health insurance. If an employee or independent contractor has an order to pay child support and is eligible for health insurance, his or her children must be enrolled in the employer’s health insurance plan even if the employee declines his or her own personal health coverage.
Medical Support Orders may be for a specific dollar amount included on the IWO, or as an order for health insurance. If the order is not for a specific dollar amount, you as the employer will receive a National Medical Support Notice. This is a standard federal form that all state child support agencies use. The Notice may accompany an IWO, or it may be sent separately.
Learn more by downloading the National Medical Support Notice Fact Sheet.
Employer Update Email List
Subscribe to the below Employer Update Email List to receive child support program information, Employer Outreach Event information, and helpful tips for employers.
CHANGES TO EMPLOYER PAYMENTS
As of July 2020, all ACH debit and credit card payments will be processed by ExpertPay. If you pay by ACH credit, there is no impact. You will be receiving communications regarding this change throughout the spring of 2020. To register for your ExpertPay account, visit expertpay.com or call 1-800-403-0879.
Receive Income Withholding Orders Electronically (e-IWO)
Federal law requires that employers have the option of receiving IWOs electronically. California uses the federal e-IWO Process to save you time and money!