CONTACT US
I do not have a case with Child Support Services
If you are thinking about child support and need to get a court order, or if you have a court order already that needs to be enforced, you have several options to contact us:
1-866-901-3212
- This is an automated phone service
- You can choose from options that will direct you to an employee at a call center or a caseworker at your local county
- Various language options are available
- Depending on call loads, this can sometimes be a time-consuming option
Local Offices
- You can always walk into your local child support agency and ask to speak to a caseworker
- Find your local agency with our map tool
Frequently Asked Questions
- Visit the FAQ page on this website that answers some of the most commonly asked questions
Family Law Facilitators
- Every county has a Family Law Facilitator that can assist with legal matters at low or no cost
- Find your county Family Law Facilitator
Outside the United States
- In many cases, child support orders can be obtained and enforced internationally
- Call 1-408-273-0073 for more information if you or the other parent lives outside the U.S.
I have a case with Child Support Services
Customer Connect 1-866-901-3212
This is an automated phone service that offers several options, including:
- Making a payment over the phone
- Using the Customer Connect self-service portal
- Speaking with your caseworker
- Depending on call loads, this option can be time-consuming
Customer Connect Online
- Access Customer Connect, your Self-Service Account Portal
- Check all your child support case information
- See your payment history
- Update your contact information
- E-Communications – set up an account to email your agency directly and receive notifications and alerts about your case
- Login requires your Participant ID Number and Personal Identification Number (PIN)
Frequently Asked Questions (FAQs)
General Phone Numbers
- Outside the United States: 1-408-273-0073
- Hearing Impaired TTY: 1-866-399-4096
Employer Services 1-888-898-1743
- Verify company information
- To update company information, visit the Employer Update Contact Information Form
- Your company received an Employer Information Request Form, visit the Employer Update Contact Information Form to update your company information
State Disbursement Unit (SDU) 1-866-901-3212
- When calling, select option 1
- Set-up electronic payments
- Verify payments have been received
- General questions
- Employer payment options
- Contacts for resolving employer payment issues
- Set-up Direct Deposit or Electronic Payment Card (EPC)
- Way2Go Electronic Payment Card Customer Service (call 1-844-318-0740)
Payment Mailing Address
CA SDU
P.O. Box 989067
West Sacramento, CA 95798-9067
Parentage Opportunity Program 1-866-249-0773
- When calling, select option 3 then select option 5
- Establish legal parentage for your child
Mailing Address
(DO NOT SEND CHILD SUPPORT PAYMENTS TO BELOW ADDRESS)
Department of Child Support Services
P.O. Box 419064
Rancho Cordova, CA 95741-9064
Small Business/Disabled Veteran Business Enterprise Advocate
The Small Business/Disabled Veteran Business Enterprise Advocate will assist procurement and contract staff in identifying small businesses and Disabled Veteran-owned businesses that can provide required commodities or services. All procurement and contracting staff will demonstrate a “good faith effort” by attempting to satisfy procurement and contracting needs through certified small businesses or Disabled Veteran Business Enterprises prior to contacting other resources. Qualifying vendors should email the advocate below with a description of the services/goods offered and the vendor will be added to the California Child Support Services vendor pool database. In the event that Child Support Services has a need for your services/goods, we will refer to our small business database and invite you to participate in those solicitations. If you have not already done so, please register on Cal eProcure.
Advocate Email: DCSSSBandDVBEAdvocate@dcss.ca.gov Please note: This email does not respond to case specific emails. For assistance with your child support case please contact your local child support agency.
Advocate Phone: (916) 464-5268
Click the Small Business/Disabled Veteran Business Enterprise Advocate link for more information.